Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with us. We are committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message containing tracking information, where available.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days, where available

Please note that delivery times are estimates and may vary due to the destination, courier delays, weather, public holidays, customs, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, order size, and the shipping method selected.

Any free-shipping offers will be clearly stated on our website and may be subject to minimum order requirements or other conditions.

Order Tracking

When tracking is available, you will receive tracking details once your order has been dispatched. Please allow up to 24–48 hours for tracking information to become active.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Delayed or Lost Packages

If your order is significantly delayed or appears to be lost, please contact us at [your customer service email] with your order number.

We will work with the shipping carrier to investigate the issue and determine the appropriate solution.

Once an order has been handed over to the shipping carrier, delivery delays caused by the carrier are outside our direct control.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and damaged item. We will review the issue and assist you with the next steps.

International Shipping

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

International delivery times may vary depending on customs processing and local postal services.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: [your customer service email]
Business Name: [your store name]

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.